In the past, IT procurement for the public sector has often been regarded as time-consuming, expensive and frustrating. To overcome this the Government launched the Government IT Catalogue, also known as GCat. Although the savings achieved by the original GCat are estimated at around £30m, it was felt that a system with even greater efficiency and competitiveness would pass on even greater savings to its public sector customers. In May this year Digica were awarded Catalist Managed Desktop status. |
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Managed Desktop Services
Digica focuses specifically on the mid-market, working with over 25 local authorities, health trusts and other public and private sector organisations to address their specific needs and pressures – while working within the constraints of national programmes and initiatives such as Gershon and Shared Services.
Framework Offering
Digica is able to provide the following range of end-to-end services to the public sector.
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Managed Services: Offering full life cycle solutions that embrace all components of IT infrastructure and based on ITIL best practice guidelines.
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Desktop Management: On site support - provision of qualified technical support on customer sites.
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Remote desktop support - Utilisation of remote management tools by 2nd & 3rd tier engineers to provide remote support, diagnostics, configuration and management.
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Service Desk: Call logging and incident response management, 1st and 2nd line incident/problem analysis and resolution, asset control and management reporting
- Data Centre/Hosting: Provision of a secure machine room environment offering the housing and management of critical systems and services
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Enterprise management: Offering monitoring and management of each component required to deliver a seamless service using a set of standard management tools.
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3rd party supplier management: Central point of contact with third party suppliers.
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Server Management: Comprehensive support, monitoring and management service available 24 hours a day, 7 days a week.
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Network management: Comprehensive LAN and WAN monitoring and management service available 24 hours a day, 7 days a week.
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Applications support: Services ranging from business consultancy to support services.
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Procurement: A full procurement cycle services from requirement analysis through to the establishment of consortia arrangements, quote authorisation and purchase order placement.
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Voice data network management: Support for switches, handsets and associated voicemail.
- Migration services: Migration project management and technical skills including Oracle, Ingres, IDMX Database Administration and experience of Fujitsu/IBM to Unix/NT migration.
- Systems integration: Implementation and management of 3rd party products, and development of interfaces between systems and services.
- Project management: Scaleable project management services based on PRINCE2 methodologies.
We help the public sector to deliver ICT based improvements, enabling these organisations to meet targets and deadlines, improve efficiency, reduce costs and fulfil internal and external service agreements. We achieve these improvements by simplifying the management and running of the ICT operation and providing clear and effective programme governance. The result is a service that is more focused and efficient whilst at the same time, able to deliver a reduction and transfer of risk from the public sector to Digica.
Council Customers include:
Wokingham Borough Council, Winchester City Council, Broadland District Council, Welwyn Hatfield Council, London Borough of Islington.
Health Customers include:
Mersey Care NHS Trust, North Cheshire Hospitals NHS Trusts, Leeds Mental Health Trust, Liverpool Children’s Hospital NHS Trust.
Next step
To find out how Digica could help your organisation, please call
Dave Lewis on + 44 1159 77 1177 or e-mail catalist@digica.com
“Digica's technical knowledge is excellent, they've been very helpful and knowledgeable, both in terms of network and supporting our 12 main servers. They've got the expertise and experience required in terms of dealing with NHS IT departments and how they work.”
Dave Shelley, head of IM&T at Leeds Mental Health Trust.