Digica solutions in Local Government – improving services whilst
reducing cost
Gershon savings in the e-Government world
Local government today faces two key issues:
- Addressing your business objectives – you may have made good progress with e-government so far, but lack the programme management skills to drive the uptake of expanded ICT across your organisation, and further, to your citizens.
- Gershon savings – following the recent review of public sector efficiency, you may be finding it difficult to balance the demands of improving services whilst delivering tangible savings across your authority.
Local authorities are increasingly recognising the importance of ICT through their organisation as a delivery platform for their services. Information is the lifeblood of council services, whether this relates to people, property, services or resources.
Authorities are building ambitious transformation and delivery targets into their corporate plans and increasing their reliance on ICT. As ICT infrastructures and services get more sophisticated, it becomes increasingly important to identify the right ICT provision for your authority – but which route is the best?
Outsourcing to 'Tier 1 IT suppliers'
Many IT suppliers have delivered real change to local government. Some have simply ‘re-badged' their private sector offering without responding to the specific needs of local government. This shows itself in products and services that can be overpriced, ill-fitting and, at best, provide a partial solution and engagement models that do not scale.
‘Tier 1 suppliers' cannot scale their delivery and cost models to the size of most local authorities, and may have hundreds of customers competing for attention. As a result, they fail to provide sufficient focus to individual authorities.
Why Digica?
Digica is ideally placed to provide effective solutions to individual local authorities that want to control costs and deliver successful outcomes.
Digica understands these potentially opposing objectives and has developed outsourcing services which, through the context of a partnership, aim to reduce costs in both the short and long term.
- We understand that local authorities need quick wins, in line with, or beyond Gershon.
- In the long term, the value of a Digica partnership is where we can transform ICT, and its use within an organisation, so that it becomes a more effective tool for cost saving, reducing inefficiencies and improving service.
Local government experience
Digica has developed its ICT solutions through partnerships with local authorities over the last 10 years. This means our services are focused on the needs of our customers, and not on the convenience of delivery against our operating model or redirected private sector offer.
Digica, and formerly Fox IT Managed Services, has done business with about one quarter of the UK's local authorities. Our local authority customers include District Councils, City and County Councils as well as London Boroughs, and related agencies in health and the emergency services.
''The key to a successful managed service relationship is trust as well as availability, cost savings and efficiency improvements, all of which Digica deliver."
Bob Jewel, Chief Resources Officer, Welwyn Hatfield Council.
Services
To help our local government customers meet their Gershon, Best Value and e-Government targets, Digica provides local authority focused services including:
- Transformational IT outsourcing and ICT partnerships
- Managed services
- Security and governance
- ITIL-driven service management
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Within these broad categories we run specific service lines particularly applicable to local government:
Our service management expertise has a particular resonance within local authorities' current drive toward customer service, security and ICT governance as part of e-government to underpin contact centres, one stop shops and CRM.
Next step
To find out how Digica could help your local authority, please call
Dave Lewis on +44 1159 77 1177 or e-mail dave.lewis@digica.com.
"I have been extremely impressed with the working partnership we have developed."
Andrew Moulton, Corporate Head of IS/IT, Wokingham Borough Council