Applications Management
Service lines
- Application specification, procurement and implementation
- Application management, administration and support
- End user administration and support
- Daily backups and recovery with full system restore and recovery
- Proactive performance monitoring and optimisation of operating system, application and database layers
- Resolution of database and supporting (middle-tier) technology issues
- Application maintenance, patching, system upgrades and migration
- Data cleansing, dataset convergence and migration
- Development, enhancement and integration (under version control, change and release management as part of Digica's comprehensive service management processes)
- Administration of bespoke code and handovers between environments
- Cloning of application environments
- Application packaging and deployment
- Application health-checks and data audits
- Email management
Features
- All leading desktop and back-office applications supported
- All leading local government applications supported
- Operational systems and infrastructure administrators offering a professional support structure
- Specialist application support team – dedicated or usage-based
- Onsite teams or remote support
- Application database management and administration
- Support calls logged and coordinated through Digica's customer service desk
- Support most ERP, Business Systems and databases
- Full service level agreement management and all associated reporting
- Database and machine usage monitoring (as part of Digica's end to end enterprise monitoring)
- Capacity planning (as part of Digica's comprehensive service management processes) of both the operating system and database layers
Benefits – transformation
- Rationalised and converged application environment
- Effective business-led service level agreements backed with transparent reporting
- Improve responsiveness to the business through improved application performance
- Your own staff are freed to concentrate on your core business objectives
- Meaningful management information gives greater control by making it easier to monitor service levels and identify opportunities for service improvement
Benefits – IT value management
- Reduce and stabilise cost of applications management
- No need to retain specialised resources in-house
- Lower, predictable application management costs
Benefits – IT governance
- A team of skilled staff is available to meet peaks in your business use (around financial year-end activity, ad-hoc operational peaks or other business events)
- Application of proven methodologies and procedures results in fewer problems and greater system reliability - enhancing the performance of your business
- Greater security for your applications and data through the management and delivery from a specialist managed service supplier.
“Digica's global base, with operations in the UK, USA and South Africa, was ideal for us. Our operational expectations have been exceeded, and Digica has been very responsive.”
Stef Rigotti, General Manager Information Systems, Capespan (Pty) Limited