Enterprise Management

Service lines

• End to end enterprise system monitoring and reporting (covering environment, servers, storage, network, desktop and applications)
• Continuous IT component monitoring and automatic alerting and raising of support calls
• Full integration with Digica's customer service desk and service management support processes

Features

• Monitoring of individual component thresholds, operating parameters and life signs, for example CPU usage, memory and disk usage
• Continuous 24 x 7 x 365 monitoring to agreed policies, thresholds and service levels
• Intrusion detection
• Content analysis – internet and email
• Automated security analysis and reporting
• Automated, continuous monitoring and reporting against service levels
• Full system reporting and analysis leading to system tuning and service improvement
• Trend-based capacity planning
• Pre-emptive notification of potential breaches

Benefits – transformation

• Improved responsiveness to the business through improved system availability and resilience
• Effective business-led service level agreements backed with transparent reporting
• Meaningful management information gives greater control by making it easier to monitor service levels and identify opportunities for service improvement

Benefits – IT value management

• No need to retain specialised resources in-house
• Reduced manual inspection and monitoring

Benefits – IT governance

• Application of comprehensive end to end system monitoring and pro-active support resulting fewer problems and greater business continuity – enhancing the performance of your business
• Prevents problems occurring before they impact your users, customers and operations.

• Case Studies
• Press Releases