Midrange Server Management
Service lines
- Server management, administration and support
- Build, installation and configuration management
- Security, anti-virus and patch management
- Operating system upgrades and patching
- Server consolidation and rationalisation
- Automated security and content analysis, and reporting
- Environment cloning, replication, clustering and load balancing
- Health checks and optimisation
- Virtualisation
- High availability and disaster recovery solutions
- Licence management
Capabilities
- IBM services
- iSeries (AS/400)
- xSeries (Intel)
- pSeries (UNIX)
- UNIX services
- AIX
- HP-UX
- Sun Solaris
- DG-UX
- Wintel services
- Windows NT
- 2000
- 2003
- Linux services
- Red Hat
- Suse
- Citrix
- VME mainframe
Features
- Onsite teams or remote server management – your servers remain in-situ on customer premises but are managed by Digica staff from our operations control centre
- 24 x 7 x 365 service
- Support calls logged and coordinated through Digica's customer service desk
- UK-wide coverage
- Server monitoring (as part of Digica's end to end enterprise management)
- Management, support and optimisation of OS/400, AIX, HP-UX, Sun Solaris, other UNIX and Windows operating system environments
- Choice of data centre-hosted or remote management configurations
- Unattended system build - remote build of server systems without the need to be present on-site
- Centralised deployment of software – automated distribution of software, upgrades and fixes can be rolled-out quickly to multiple servers
- Automated security analysis and reporting
- Web Hosting – 466 Mbps internet connection with communications links provided by major telecommunications companies
Benefits – transformation
- Continuous server monitoring to identify, alert and prevent problems occurring before they impact users and customers
- Your own staff are freed to concentrate on core business objectives
- Rationalised and converged application environment
- Effective business-led service level agreements backed with transparent reporting
- Improve responsiveness to the business through server availability and performance
- Meaningful management information gives greater control by making it easier to monitor service levels and identify opportunities for service improvement
- Remote server management – Digica's enterprise monitoring, alerting, maintenance resources and support expertise with the immediacy of keeping your servers in-situ
Benefits – IT value management
- Increased control - regular management information makes it easier to monitor service levels and identify opportunities for service improvement
- Reduce and stabilise cost of server hosting and management
- No need to retain specialised resources in-house
- Lower, predictable application management costs
- Leverage Digica's skills, capability and expertise to supplement your own team
Benefits – IT governance
- Greater security is ensured for your servers housed in our purpose-built data centres, reducing the risk to your business in the event of a disaster
- A team of skilled staff is available to meet peaks in your business use (around financial year-end activity, ad-hoc operational peaks or other business events)
- Application of proven methodologies and procedures results in fewer problems and greater server reliability - enhancing the performance of your business.
“Previously we had worked with one of the global outsource companies and we have found Digica to be more responsive, flexible and suited to the needs of our business.”
Keith Adams, Director of IT at Pizza Hut (UK)