SAP Hosting

Service lines

Leading SAP Hosting Partner for the UK

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• SAP enterprise hosting, management and support
• End user administration and support
• Full SAP Basis administration and support
• Upgrade management - upgrade methodologies to ensure minimum disruption or risk
• SAP system change planning and upgrades
• SAP specification, procurement and implementation
• Proactive performance monitoring and optimisation of operating system, application and database layers
• Resolution of database and supporting (middle-tier) technology issues
• Database and machine usage monitoring (as part of Digica's end to end enterprise monitoring)
• Data cleansing, dataset convergence and migration
• Development, enhancement and integration (under version control, change and release management as part of Digica's comprehensive service management processes)
• Capacity planning (as part of Digica's comprehensive service management processes) of both the operating system and database layers

Features

• Application patching, system upgrades and migration
• Hosted or remotely managed services
• Continuous system availability
• For enhanced system resilience - split SAP infrastructures across separate data cells for physically separate data centres
• Continuous monitoring of operating system, database and SAP for performance and capacity
• Statistics on CPU, memory and disk usage monitored against policies and SLAs
• Full system reporting and analysis leading to SAP system tuning and service improvement
• Database management and administration
• Specialist SAP support team – dedicated or usage-based
• Onsite teams or remote support
• 24 x 7 x 365 service
• Support calls logged and coordinated through Digica's customer service desk
• Full service level agreement management and all associated reporting

Benefits – transformation

• Effective business-led service level agreements backed with transparent reporting
• Improve responsiveness to the business through improved SAP performance
• Your own staff are freed to concentrate on your core business objectives
• Meaningful management information gives greater control by making it easier to monitor service levels and identify opportunities for service improvement

Benefits – IT value management

• Manage and reduce the total cost of ownership of SAP hosting and management
• No need to retain specialised SAP resources in-house
• Access to specialist SAP skills to maximise your return on investment

Benefits – IT governance

• A pool of skilled staff is available to meet peaks in your business use (around financial year-end activity, ad hoc operational peaks or other business events)
• Integrating system and software upgrades with consistent service delivery minimises disruption and keeps your system up-to-date
• Application of proven methodologies and procedures results in fewer problems and greater system reliability - enhancing the performance of your business
• Greater security for your SAP system and data through the management and delivery from a specialist managed service supplier
• Digica is one of the few partners working with SAP, SAP VARs and implementation partners as a certified SAP hosting partner

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