Digica's approach to outsourcing is built upon active partnerships with our customers.
Due to our mid-market focus, we can provide high levels of attention to every one of our customers, becoming an integral part of their operations while retaining a rigorous delivery capability.
Digica fully engages with each of our customers throughout the lifecycle of the contracts to ensure that we understand their organisation, objectives and requirements. This results in focused, reliable and cost-effective IT managed services delivered by a responsive partner.
Following initial transition planning, our service delivery managers focus on operations and our dedicated account managers build a strong relationship with the customer IT manager, and where appropriate, the customer's business.
As well as the operational service delivery, the account teams channel specialist resources from Digica to coordinate development, design and transformational capability. This ensures that we evolve our customer's services so that remain aligned with their business operations.
Active partnerships with our customers deliver:
- Closer engagement
- Responsive service based on a firm understanding of our customers' organisations
- Alignment in direction, tempo and focus of the IT service with the business
- Digica responding as part of your team, with a seamless interaction with your internal resources, business areas and other suppliers
““We have been very impressed with Digica's ability to work as one with our internal team. They are able to accommodate the most demanding of timescales."
Stuart Nelmes, head of IT services, Pizza Hut (UK)